Snap a photo,
send a report.
This app works best on your phone -
scan the QR code to give it a go.
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How can we help?
Select the option that best describes the situation.
Emergency Help
An emergency is any problem with an immediate security risk or risk of harm to you or your home.
warning LIFE SAFETY
- Fire or Smoke: Leave the building immediately and call 999.
- Gas Smell or Carbon Monoxide (CO): Open windows to ventilate, leave the building immediately, and call National Gas.
Emergency Services: 999
National Gas: 0800 111 999
National Gas: 0800 111 999
home_repair_service BUILDING EMERGENCY
- Major flooding / Burst pipe
- Total loss of power or water
- Insecure home (broken door/locks)
- Exposed electrical wiring/sparks
Make sure you are safe.
Urgent Issues
An urgent repair is any problem that could and is reasonably likely to be a security risk or cause harm to you, another person, or your home.
Examples of Urgent issues:
- Total loss of heating or hot water
- Any active water leak (excluding a dripping tap)
- Blocked toilet (if it is the ONLY one in your home)
- Broken external door or window
- Fridge or freezer completely broken
Please report this in the app first, then call us.
Which property?
What's the problem?
Provide a brief description and photos of the issue to help us fix it faster.